Hospital Appointments: Simple Guide to Booking, Costs & What to Expect

If you need to see a specialist or have a surgery, the first step is getting an appointment. In the UK you can book through the NHS, a private provider, or sometimes both. The process can feel confusing, but it doesn’t have to be. Below you’ll find the basics, plus a few tricks to avoid surprises.

Booking an NHS Hospital Appointment

Most people start with their GP. Call the surgery, explain why you need a referral, and the GP will send it to the hospital’s outpatient department. You’ll usually get a call or a text with a date, and the waiting time can range from a few weeks to several months depending on the specialty.

When you receive the slot, confirm the time, and ask if you need any tests before the day. The NHS often sends a short letter or an online message with details like where to go, parking info, and what to bring (usually ID and your NHS number). If you’re unsure, call the hospital’s reception line – they’re used to answering basic questions.

Private Hospital Visits – What Changes

Private appointments work a bit differently. You can call the hospital directly or use an online booking portal. Because you’re paying, the wait is usually much shorter – often within days.

Private providers will tell you the cost up front. This can include the doctor's fee, facility charge, and any tests. Some clinics offer a package price that covers everything, which helps you avoid hidden fees. If you have private health insurance, check whether the provider is on your plan’s network to get reimbursements.

On the day of a private appointment, bring your ID, insurance card (if you use it), and any referral letters. Most private hospitals give you a short form to fill out, then you’ll be shown to the waiting area. You’ll generally have a set time slot, so try to arrive a few minutes early.

Whether NHS or private, there are a few common tips that make the experience smoother:

• Write down any questions before the appointment – it’s easy to forget them when you’re in the room.
• Bring a list of current meds, allergies, and recent test results.
• Ask about parking costs or public transport options ahead of time.
• If you need a translator, request it when you book – many hospitals can arrange one.

Finally, don’t ignore the appointment confirmation. If you miss it, you’ll have to start the whole process again, and that can add weeks to your wait. If something comes up, call the hospital immediately to reschedule.

Having a clear picture of how the system works, what you’ll pay, and what to bring can turn a stressful task into a routine chore. Use the steps above, and you’ll be in the right place, on time, and ready for your consultation or procedure.